Privacy Policy
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INTRODUCTION
Woovy Knitting Factory (PVT) LTD (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy governs how Woovy Knitting Factory (PVT) LTD collects, uses, maintains, and discloses information collected from users (each, a “User”) of the woovy.lk website (“Site”) when they (users) visit the website or use products and services offered by Woovy Knitting Factory (PVT) LTD.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not visit or use the site.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, and hometown, that you voluntarily give to us when you log in to our website or order products from our website. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site. Eg :
- You will not be able to order products from our site if you refuse to log in using your Google account.
- You will not be able to order products from our site if you refuse to give us your delivery address.
- Automatically Collected Data When you access the Site, our web server will automatically collect data, such as your IP address, your browser type, your operating system, your access times, Geo-Location Information, your country, and the pages you have viewed after accessing the Site.
- Financial Data Financial information, such as data related to your payment method (Cash on delivery of online payment) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor payhere.lk and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
- Google Permissions The Site may by default access your Google basic account information, including your name, email, gender, and profile picture URL, as well as other information that you choose to make public.
- Data From Contests, Giveaways, and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account and generate a personal profile about you to make future visits to the Site more personalized.
- Administer sweepstakes, promotions, and contests.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site. • Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you and other users.
- Perform other business activities as needed.
- Prevent fraudulent transactions, and monitor theft.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests efficiently.
- Solicit support for the Site.
- We may use the feedback you provide to improve our products and services.
DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, or rent Users personal identification information to others. However, we may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
- Third-Party Service Providers, We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
- Marketing Communications With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- Interactions with Website If you interact with our Site by commenting about a product or rating a product or liking a product, other users may see your name, profile photo, and descriptions of your activity. Your activity may be publicly distributed outside the Site.
- Business Partners, We may share your information with our business partners to offer you certain products, services, or promotions.
TRACKING TECHNOLOGIES
- Cookies and Web Beacons We may use cookies, web beacons, and other tracking technologies on the Site to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies or decline web beacons, but be aware that such action could affect the availability and functionality of the Site. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
- THIRD-PARTY WEBSITES The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website and should take the steps necessary to, at your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13.
OPTIONS REGARDING YOUR INFORMATION
- Deactivation of your account You may at any time review or change the information in your account or deactivate your account by:
- Log in to your account settings and update your account.
- Contact us using the email info@woovy.lk Upon your request to deactivate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.
- Emails and Communications If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by Logging into your account settings and updating your preferences. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Changes to the privacy policy
Woovy Knitting Factory (PVT) LTD reserves the right to make changes to this Privacy Policy at any time and for any reason. If you are a registered user you may receive a privacy policy update notice in your email. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
CONTACT US
If you have questions or comments about this Privacy Policy, the practices of this site, or your interactions with this site, please contact us at info@woovy.lk, or +94 71 665 82 81
Still confused?
Please contact us through WhatsApp +94 71 665 8281 or chat us on Messenger.
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